Privacy Policy
Information We Collect
We may collect the following types of information when you visit our site or make a purchase:
Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment information (credit/debit card details or PayPal info).
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including sending order updates and shipping notifications.
- Communicate with you regarding your account, orders, and customer service inquiries.
- Improve our website, products, and services.
- Send marketing emails (if you have opted-in to receive them).
- Prevent fraud and ensure the security of our website.
Third-Party Services
To provide our services, we work with third-party companies. These partners may collect, use, and store your data as part of their operations. Here are some examples:
- Payment Processors: We use Shopify Payments, PayPal, and other third-party payment processors to securely handle payments. These providers have their own privacy policies and may collect your payment details.
- Email Marketing: We use Mailchimp to send marketing emails. If you subscribe to our newsletter, your email address is stored on Mailchimp’s servers.
- Product Reviews: We use Yotpo to collect and display customer reviews. If you submit a review, your name and review may be publicly displayed on our website.
- Analytics: We use tools like Google Analytics to track user activity on our site and improve our services.
For more details on how these third-party services handle your data, please review their individual privacy policies.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content. You can control cookies through your browser settings.
- Essential Cookies: These are necessary for the basic functionality of the site (e.g., enabling the shopping cart).
- Analytical Cookies: These help us track how visitors use our website (e.g., Google Analytics).
- Marketing Cookies: These allow us to show you relevant ads on other websites (e.g., Facebook, Google Ads).
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the emails.
We run with general privacy with Shopify-based New Zealand policies.
Data Security
We implement a variety of security measures to protect your personal information. This includes using SSL encryption on our website and storing your data in secure, PCI-compliant systems. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you would like us to delete your information, please contact us.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date at the bottom of the policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us.